How does TURNVELA work?
Organize the reception line with ticket numbers instead of publicly displayed patient details. Calls use ticket numbers rather than publicly displayed visitor names.
Set up your queue
Create your location and the service customers will wait for. Display the daily QR code and access code at the entrance.
Take a number
Visitors receive an available number and can see how many people are ahead of them on their original device.
Call the next visitor
An employee calls the next number. The called number and service counter appear on the public display.
Example: reception check-in
Organize the reception line with ticket numbers instead of publicly displayed patient details. If the location offers several services, the owner can create separate queues and assign them to the appropriate counters. Visitors do not need to install an app or create an account.
TURNVELA organizes waiting lines and service calls. It does not provide appointment scheduling, payments, order processing, or medical record management.
Why organize the reception line using ticket numbers?
In medical offices, visitors may arrive together but need different services. When the line depends on verbal agreements or standing at a counter, the order can become unclear. A digital queue supports staff by making that order visible and calls easier to follow. With TURNVELA, visitors take a number without installing an app, while employees manage calls in a web browser.
A medical office needs a clear calling process that respects visitor privacy. TURNVELA can organize an administrative line for reception or document pickup. The public display can show a number and counter without a name, diagnosis, or reason for visiting. It is not an electronic health record, does not make clinical decisions, and does not determine a patient's urgency.
A practical workflow for your location
Clinical staff must retain control over triage and emergencies. A queue number must never override clinical judgment. If the practice has separate urgent-arrival and administrative procedures, explain them clearly without putting sensitive details on a public display.
Start with one clearly named service and one active counter. Once that process works, add other queues only when staff need them. The owner sets hours and staff access, then checks how called numbers appear on the display. Visitors scan the daily QR code or enter the current daily access code to take a number. They follow the queue on the original device, and an employee calls the next person when ready.
What do visitors and employees see?
Visitors see their assigned number, queue status, and the number of people ahead. That helps them follow their turn, but it is not an exact estimate in minutes. Different service needs and unexpected interruptions can affect calls. When a number is called, the visitor should follow the counter label and any staff instructions.
Employees have controls for calling the next number, repeating a call, and handling missed calls. Staff need an agreed policy for someone who does not respond: when to repeat the call and whether the person can return to the queue. Explain these rules before the first shift. TURNVELA supports a consistent process; the location still needs clear operating procedures.
Practical challenges and limitations
Provide assistance for people without phones or with visual impairments. Use visual and, where available, audio calls as part of the location's overall process. Before use, the organization should assess its own requirements for data handling, accessibility, and service delivery.
A digital queue should not be presented as a guarantee of faster service. It can reduce the need to stand at the counter and make calls easier to follow. If staffing is insufficient or the process has a bottleneck, an app alone will not remove the cause of the wait. Observe actual problems and adjust the workflow gradually instead of adding features without a clear need.
Get started without complicated equipment
Decide where to place the QR poster and check whether customers can read the display from the waiting area. Rehearse ticket taking on two different phones, review the call display, and check the break procedure. Show the current daily code clearly; old daily codes must not be used to issue new tickets. Provide a short alternative instruction for people who cannot scan.
TURNVELA is currently free during the public beta, with no credit card required. Paid plans may be introduced with advance notice. To try the system at your location, open business registration, and compare other examples in the industry directory or blog guides.
Common workflow questions
Do visitors need an account?
No. Visitors can take a number using the daily QR code or access code without registering or installing an app.
Can the system promise an exact wait time?
No. The number of people ahead is not a guaranteed wait time. Service lengths and the number of available counters can vary.
What if a visitor does not have a smartphone?
Provide staff assistance with issuing a number and a readable public display for following calls.
Frequently asked questions
How does TURNVELA help this type of business?
Organize the reception line with ticket numbers instead of publicly displayed patient details. Visitors can see their number and queue status on their phone.
Do we need a dedicated ticket dispenser?
No. Visitors can scan a QR code or enter the daily access code on the website. A compatible existing TV or screen can be used for the public display.
Is an app installation required?
No. Visitors and employees use TURNVELA through a web browser.
Is TURNVELA free?
Yes, during the public beta. Paid plans may be introduced with advance notice. There is no automatic billing.